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Common issues

Windows SmartScreen warning​

When you start the installer, Windows may show the Windows protected your PC warning. SmartScreen shows this warning for programs it has seen only a few times. It does not necessarily mean there is a problem.

The TickerExplorer installer is signed by Quantirica.

To proceed safely:

  1. Check that you downloaded the installer from the customer area of the portal.
  2. Click More info.
  3. Check that the Publisher is Quantirica Algorithmic Trading.
  4. Click Run anyway.
The Windows SmartScreen warning with the publisher name.

If the publisher is not Quantirica Algorithmic Trading, do not run the file. Click Don't run and download the installer again from the portal.

The antivirus blocks TickerExplorer​

Some antivirus programs may block the installer or TickerExplorer by mistake, or put them in quarantine.

  1. Check that you downloaded the installer from the customer area of the portal.
  2. In your antivirus, restore the file from quarantine.
  3. Restart the installation or TickerExplorer.

If the problem happens again, contact support.

Only as a last resort, and only when support tells you to, add an exception for the installation folder in your antivirus.

Expired version​

If the installed version has expired, at startup TickerExplorer shows the TickerExplorer — Version expired message and closes.

The expired version message.
  1. Sign in to the customer area of the portal.
  2. Download the latest version of TickerExplorer.
  3. Install it as described in Updates.

If you cannot find a newer version in the customer area, contact support.

License active on another PC​

The license is active on one PC at a time. If it is active on another PC, at startup TickerExplorer shows the TickerExplorer — License in use message and asks whether you want to use it here.

The prompt to use on this PC a license that is active elsewhere.
  • Choose Yes to use the license on this PC: the other PC loses the license.
  • Choose No to keep it on the other PC: TickerExplorer closes.

See also Sign-in and license.

Wrong Rithmic credentials or parameters​

If TickerExplorer cannot connect the Master account, the indicators in the Master panel stay red and the log panel of the command bar shows an error message, for example Connection failed: Rithmic login timed out.

  1. Click STOP MASTER if the account is still connecting.
  2. Open the Broker Account Management window, as in Connect your account to TickerExplorer.
  3. Edit the Master account.
  4. Check Username and Password.
  5. Check Environment and Connection Point: they must match the parameters provided by your broker or prop firm.
  6. Click Save and connect again with START MASTER.

Rithmic login never activated with R | Trader Pro​

The first activation of the Rithmic login must be done with R | Trader Pro. If you have not done it, TickerExplorer cannot connect the account.

Follow the steps in Activate your Rithmic account with R | Trader Pro, then connect again.

Market data agreements not accepted​

Without the market data agreements you do not receive market data.

  1. Start R | Trader Pro.
  2. Sign in with your Rithmic credentials.
  3. Accept the two market data agreements.
  4. Connect again in TickerExplorer with START MASTER.

Contact support​

If you cannot solve the problem, write to support: support@quantirica.com.

In your request include:

  • your TickerExplorer version;
  • a description of the problem and of what you were doing;
  • a screenshot of the error message, if one appears.