Messages and safety blocks
TickerExplorer blocks orders that cannot be sent safely and always warns you with a message. The same checks apply to the buttons, the right-click menu, the hotkeys, the scalp and the DOM.
Order blocked
| Message | Reason | What to do |
|---|---|---|
| Override Required | The override is not active | Activate the override with the exact contract. See Instrument Override. |
| Entry blocked | No account chosen, connection interrupted or license not allowing new orders. The message shows the reason. | Choose the account, wait for the connection to return or check the license. |
| Flatten All blocked / Cancel All blocked | No account or group selected | Select an account or a group. To close all accounts use PANIC. |
When the connection to one of the account's sources is interrupted, the order buttons are disabled with the reason Entries suspended — disconnected: …. FLATTEN ALL, CANCEL ALL and PANIC stay active.
Unknown outcome
If TickerExplorer does not get an answer in time after sending, a … — outcome UNKNOWN message appears: the order may be working at the broker.
- Do not send the order again.
- Wait a few seconds: the chart reloads orders and position by itself. If the order was sent, it appears on the chart.
- If in doubt, check orders and position at your broker, for example in R | Trader Pro.
The same applies to a dragged change: the price at the broker may be the old or the new one.
Order failed
If an order, a bracket, a change or a flatten fails, TickerExplorer shows a window with the reason. For example:
- Flatten failed: the position was not closed;
- with HL0 and HL1, if the second leg is rejected, the message warns that the first order is working without its OCO sibling. Consider cancelling it.
In all these cases, check orders and position before continuing.
Phantom position
If TickerExplorer shows a position the broker does not confirm, PANIC does not send the closing order for that position, so as not to open one by mistake. PANIC blocked — phantom position appears. Check the position at your broker.
License
If the license does not allow new orders, for example because it is active on another PC, the order buttons are disabled and the message explains the reason. FLATTEN ALL, CANCEL ALL and PANIC stay available. See Sign-in and license.